Flood Claim

What to do in the event of a flood:

Know What to Expect – 

  • Visit the www.fema.gov website for flood risk information in your area.
  • If it has been raining hard for several hours or steadily raining for several days, be alert to the possibility of a flood.

When a Flood Watch is Issued – 

  • Move your furniture and valuables to higher floors of your home.
  • Fill your car’s gas tank, in case an evacuation notice is issued.

Prepare a family disaster plan by doing the following – 

  • Keep insurance policies and other valuables in a safety deposit box.
  • Identify where you could go if you were told to evacuate. Choose several places to go such as a friend’s home in another town, a motel, or a shelter.
  • Keep written instructions for how and when to turn off electricity, gas, and water if the authorities advise you to do so.

When a Flood Warning is Issued – 

  • Gather emergency supplies and fill bathtubs with clean water.
  • Tune your radio to weather updates, disaster directions, and other instructions.
  • If you must evacuate, take only the essential items with you.
  • Move to higher ground away from rivers, streams, creeks, and storm drains. Do not drive around barricades; they are there for your safety.

After a Flood – 

  • Report your claim to Consolidated National Insurers, Inc. If it is after hours, contact our 24/7 Claims service by clicking here. A claims specialist will work with you to see if a restoration company should be dispatched to your home to assist.
  • Throw away food that is not safe to eat and use bottled water until the local authorities have determined that tap water is safe to drink and use for cooking.
  • Avoid interaction with the flood water and mosquitoes to avoid contracting any diseases.
  • Stay away from damaged buildings and structures.
  • Do not touch fallen power lines or turn on your power until instructed by a qualified electrician.
  • Wear protective clothing when handling hazardous materials or cleaning up mold.
  • Clean up flood damage promptly.

Planning is important when it comes to floods, and that includes having the proper insurance. Contact us to learn more about how we can help you protect your home and belongings in the event of a flood.


To expedite your claims process, please call your insurance carrier directly at the phone number listed with your carrier on the Carrier Information page.  You can also follow the link to their claims page for more information or to file a claim electronically.

If you are in need of emergency assistance for a claim and it is after hours, please click here.

Please have your policy number ready when reporting your claim.