Personal Lines Value Proposition

CNI’s Personal Lines Value Proposition


CNI has been providing personal lines insurance solutions to our clients since 1982. Our approach to both existing and prospective clients starts with a thorough consultative review of each client’s unique insurance exposures. We recognize and understand your home, autos, jewelry, arts and watercraft are much more valuable to you than their monetary replacement cost. They represent your memories, your family and events in your life. We provide experienced insurance professionals to review, analyze, and identify your risk, then offer strategic and cost effective solutions. This process results in tailored insurance programs developed to meet our client’s specific insurance needs. Our services ensure an organized, comprehensive approach to fulfilling your personal insurance needs.

We have developed a proven track record in the tri-state area resulting from our commitment to service, attention to detail, and professionalism. Due to this success CNI has established strategic relationships with highly rated insurance companies which allows us to shop our client’s insurance needs from a broad choice of quality products at extremely competitive pricing. CNI has access to many of the top national and regional insurance companies. Multiple insurance company options are one of the most important benefits of working with an Independent “Trusted Choice” Agency, by definition a trusted insurance advisor.

Our experienced staff will annually review your personal insurance needs including sending out a renewal survey to verify and update any changes which have taken place over the last 12 months. This process also allows our insurance professionals to make sure you are receiving every discount you are eligible for. We perform new pricing market searches to see if your current insurance company has remained competitively priced and if not, provide you with more competitively priced options. We also provide personal lines newsletters to help educate our clients on emerging risks, i.e. privacy protection/cyber liability, and safety precaution tips, i.e. how to safeguard your home while on vacation, or how to better manage and avoid homeowner claims such as: frozen pipes, leaky roofs and ice damming.

At the time of a claim, when you need your broker the most, CNI claims management professionals are there to provide expertise and valuable counsel. As your representative we provide unparalleled advocacy for our clients throughout the claims process.

Included in our claim process is our 5 step follow up process. These steps include:

  • Within 24 hours, verification to you of claim being reported to insurance company.
  • Within 24 hours, verification to you of claim number and adjuster name and contact information.
  • Within 24/48 hours, a follow up with you to make sure claim adjuster has been in touch with you and has either been out to see you or has set up an appointment with you.
  • After 3-5 days we follow up to make sure the claim is proceeding as expected.
  • CNI sends out a claim satisfaction survey on every claim in hopes of getting your valuable feedback to help us improve our service to you.

At CNI we have found the best way to enhance our ability to better serve our client’s insurance needs is to provide our clients with leading edge technology and online access to our clients. This includes online access through a client portal for 24/7 reporting services. The reporting of claims, adding or deleting vehicles, or policy changes, are as easy as sending an email. CNI pledges to return all phone calls, emails, and respond to your service needs on a same day basis.

At CNI, we pride ourselves on the level of knowledge and expertise we bring to our clients. Each employee at CNI has a professional designation or is actively in the process of attaining one. CNI is committed to maintaining rigorous educational requirements, including annual continuing education updates for all employees. Professional designations are the benchmark for insurance education and the people who handle your insurance have been recognized by the insurance industry as having reached a superior level of education within the industry.

Our dedicated professionals are working hard for our clients, making sure their insurance needs are carefully addressed. We believe in CNI’s Value Proposition as our primary means to attain our objective of building lasting relationships. Should we have the privilege of managing your insurance portfolio, you can expect our experienced and knowledgeable professionals to provide prompt, professional, and friendly service.

If you’re interested in working with a Trusted Choice Advisor that provides more, not less than promised, then CNI is the solution for you. To learn more about our personal insurance products contact us today! You can reach us toll-free at 800-562-3073, or simply fill out the form on this page and one of our insurance professionals will promptly be in touch with you.